A soft answer turns away wrath, But a harsh word stirs up anger. The tongue of the wise uses knowledge rightly, But the mouth of fools pours forth foolishness . . . A wholesome tongue is a tree of life, But perverseness in it breaks the spirit. A fool despises his father’s instruction, But he who receives correction is prudent.In the house of the righteous there is much treasure, But in the revenue of the wicked is trouble.The lips of the wise disperse knowledge, But the heart of the fool does not do so. ~Proverbs 15:1-7
God rightly expects leaders to manage conflict within their organizations. But how can you best accomplish this? A good place to start is Proverbs 15:1. While this verse is often quoted, some leaders seldom heed its advice. Sometimes the leaders are the ones given liberty to express anger, and sooner or later this kind of unhealthy environment comes back to haunt them.
Leaders must create safe places for communication, like the environment described in the first seven verses of Proverbs 15. Master communication and you manage conflict.